FAQ2022-01-13T13:16:54-06:00
What are your hours of operation?2022-02-24T11:14:55-06:00

We are open Monday-Friday, 7:00am to 5:00pm. Specimens must be collected and received in the lab by 2:00pm in order to receive same day results.

Do I need to make an appointment?2022-02-24T11:12:50-06:00

No appointment is needed! We operate a high volume, drive-up model and we can have you registered, collected and on your way in 10-15 minutes or less.

Do I need to bring my insurance card?2022-03-21T22:05:37-06:00

Yes. If you are registering for a PCR test and you have active health insurance, you will need to have your insurance card or a digital copy to register. If you do not have insurance, you will be directed to a payment portal to pay upon registration.

Testing for travel or entertainment is not covered by insurance and requires payment at the time of service.

Is there a cutoff time for same day results?2022-02-24T11:18:31-06:00

Your specimen must be collected and received in the lab no later than 2:00pm to receive results by midnight. Specimens received after the cutoff time will have results delivered the following business day before midnight.

When will I receive my results?2022-02-24T11:14:07-06:00

Antigen Test Results – 20-30 minutes after collection

PCR Test Results

If your specimen was collected at or before 2:00pm, you will receive your results the same day before midnight.
If your specimen was collected after 2:00pm, you will receive your results the following business day by midnight.

How will I receive my test results?2022-02-07T09:00:19-06:00

Your results will be sent securely to the mobile number and email address that you registered with. Click the link to validate your personal information and a PDF document will show your results. You can save this document for your records.

What collection methods do you offer?2022-01-02T21:42:17-06:00

Although we are validated for multiple collection methods, our preferred method is saliva. This method is the most comfortable for the patient and just as accurate as other methods. Patients under 6 years of age or patients with special needs will be collected with an anterior nasal swab to ensure that we get an adequate sample.

Travel testing is limited to anterior nasal collection to ensure acceptance abroad.

I received my results. What do they mean?2022-01-05T20:26:33-06:00

DETECTED or POSITIVE

This means that SARS-CoV-2 was detected in the specimen that we collected. Please follow CDC guidance for quarantine and isolation.

NOT DETECTED or NEGATIVE

This means that you are negative at the time the specimen was collected.

INCONCLUSIVE

When a test result is not clearly positive or negative, we repeat the sample in duplicate.  We anticipate that the repeated test will clearly show a positive or negative, but that does not always happen. Therefore, the test is reported out as Inconclusive.  This can be due to insufficient RNA material being obtained during collection process.  We recommend that if you are symptomatic, check with your healthcare provider and consider having the test repeated.

INVALID

The specimen was not sufficient for testing.  Another collection is recommended if you are symptomatic.

SAMPLE NOT SUFFICIENT

In rare cases, the amount of the specimen collected is not sufficient for testing. This can be caused if the cap is not placed securely back on the collection device or if the tube is not filled to the red line.

Why does it say “expected to be not detected”?2022-01-05T20:32:52-06:00

The expected, or normal result of a lab test is negative, or not detected. Your actual result, which is shown in the center of the report may differ.

Will I receive a travel certificate to clear me for international travel?2021-09-01T13:45:25-06:00

In most cases, the document you receive with your results can be used for travel. Please check the specific requirements of your destination for additional information.

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